Documentation

Reviews your shoppers can trust

Sofcy Reviews collects product and store reviews, with photos and videos, from your customers. You moderate and reply in the Shopify admin, and show the reviews in star badges, widgets, carousels and an all-reviews page that match your theme.

Quickstart

Install, turn on the app embed, add the review widget, and start collecting.

Storefront widgets

Every block and app embed, where it goes, and what each setting does.

Collect reviews

Request emails after fulfillment, reminders, review links, QR codes and imports.

Manage reviews

Publish, hide, reply, pin and tag reviews, and answer customer questions.

Emails

Edit the request, reminder, confirmation, reply and coupon emails.

Troubleshooting

Reviews not showing, emails not arriving, an import that failed.

The Sofcy review widget on a product page, with stars, reviews and Write a review
The review widget on a product page.

How it fits together

Sofcy Reviews has two halves.

A review can come from the form on your product page, from a review request email, from a review link or QR code, or from an import. Whichever way it arrives, it lands on the Reviews page, where you decide whether it is published.

What it does

Plans

Most of the app is free, with no limit on reviews, requests or widgets. A paid plan, Awesome, adds answering questions, custom email text, coupons, referrals and a few more. See Plans and billing.

New here? Quickstart gets you from installed to collecting reviews in a few minutes.