Rewards

Coupons for reviews

Say thank you for a review with a discount on the next order. Sofcy creates a single-use Shopify discount code and emails it to the reviewer.

Coupons need the Awesome plan.

Set up the reward

Go to Settings › Coupons.

Setting	What it does
`Coupons`	Enabled or Disabled. Off by default.
`Discount`	Percentage off or Fixed amount, with a value from 1 to 100. Default 10%. A fixed amount is in your store's currency.
`Reward text-only reviews`	On by default.
`Reward reviews with a photo`	On by default.
`Reward reviews with a video`	On by default.
`Validity`	Days until the code expires, 1 to 365. Default 30.

A review counts as a video review if it has any video, a photo review if it has a photo, and text-only otherwise. Untick a type to leave it out, for example to reward only photo and video reviews.

To edit the email, click Customize coupon email. See Email templates.

Send a coupon

Open Reviews and find a published product review.
In its ••• menu, choose Send coupon.

Sofcy creates the code in Shopify and emails it to the reviewer. You see Coupon created in Shopify and emailed to the reviewer. A review can only be rewarded once.

The coupon is sent only when:

the review is a published product review, and its type (text, photo or video) is one you reward;
coupons are enabled, and the product's Coupon badge is on in Product management;
the reviewer left an email address.

The discount code

Codes look like SOFCY-A1B2C3D4E5 and are created as Shopify discounts named Review reward …. You can find them in Discounts.
Each code can be used once, applies to the whole order, has no minimum order, and does not combine with other discounts.
If the reviewer has a Shopify customer account, for example because the review came from an order's review request, only that customer can use the code. For other reviewers, anyone who has the code can use it once.
The code expires after the validity days you set.

Reward every honest review, good or bad, not only the five-star ones. Rewarding only praise makes reviews less trustworthy, and breaks the rules of most review platforms.