The review form
The form opens from Write a review in the Review widget or the Write a review block, and from the stars in a review request email. It takes a shopper through three or four short steps.
The steps
- Rating. How would you rate this product? (or this store, for a store review), from Poor to Great. Picking a star moves on.
- Review. The review text, up to 5,000 characters, and an optional title, up to 100.
- About you. Email address and display name, and the consent box I agree that my review and display name can be published.
- Photos and videos, if you allow them. Share a picture or video, by clicking or dragging files, or by pasting a YouTube link.
On success the shopper sees Thanks for your review! We are processing it and it will appear on the store soon. If the order had several products, they can go straight on to Review another product.
Arriving from a review request email, the form opens by itself with the name and email filled in and the clicked star selected.
Photos and videos
- Up to 5 files per review: photos up to 10 MB each, and one video up to 100 MB.
- Photos: JPEG, PNG, GIF or WebP. Videos: MP4 or WebM.
- YouTube links from youtube.com or youtu.be. On your store the video loads only when a shopper presses play, from YouTube's privacy-enhanced domain.
Form settings
In Settings › Collection flow:
| Setting | What it does |
|---|---|
Require written feedback | Shoppers must write some text, not just pick stars. On by default. |
Allow photo and video attachments | Shows the photos and videos step, and the YouTube link field. On by default. |
Show verified buyer badges | Shows the Verified buyer label on verified reviews in your widgets. On by default. |
To change the wording of the buttons and labels, see Language and date format.
Verified buyers
A review is marked Verified buyer when it is written from the link in a review request email sent to that customer, for that product. That link proves who bought what.
- Reviews written straight from the Review widget, or through a shared review link or QR code, are not verified, because anyone can use them.
- Store reviews and imported reviews are never verified.
You can rename the label in Language, and filter by it on the Reviews page.
After submission
- The review goes to the Reviews page. Whether it is published straight away depends on your moderation settings.
- The reviewer gets a thank-you email if Review confirmation is on in Email templates.
- Each email address can send up to five reviews and questions in 24 hours from your storefront. Reviews from request emails do not count towards this.