Contact support
Email us at yadav.creators@gmail.com. We help with installation, imports, review requests, moderation, storefront widgets, billing and privacy.
Before you write
Many questions are answered in Troubleshooting. If yours is not, a good email gets a fix on the first reply. Please include:
- Your store domain, for example
your-store.myshopify.com. - Where it happens. The app page (Home, Reviews, Analytics, or the Settings panel name), or the storefront page URL.
- What you did and what you expected. The steps that led to the problem, and what you saw instead.
- A screenshot, if it is something you can see.
Never send passwords, API tokens, webhook signing secrets or payment details by email. Remove customer names and emails from screenshots unless we ask about a specific review.
Privacy requests
If a customer asks you to export or delete their data, use Shopify's customer privacy tools. Shopify passes the request to Sofcy Reviews automatically. See Data and privacy. For anything else about personal data, email the same address.
Billing
Sofcy Reviews is billed by Shopify, on your Shopify invoice. To change or cancel your plan, see Plans and billing. For a billing question we cannot answer, Shopify's support can also see your app charges.
Feature requests
Tell us what you would like the app to do, and why. Requests that come with a real use case are the ones we can act on.