Pin, feature, tag and edit
Everything on a review's row and its ••• menu, apart from status and replies.
Pin and feature
Each row has a pin button and a heart button.
| What it does | |
|---|---|
| Pin (pin icon) | Puts the review at the top of the Review widget's default Most recent order. Carousels can also show Pinned reviews only. |
| Feature (heart icon) | Does not change the Review widget's order. It picks reviews for carousels set to Featured reviews, and for the Pop-up widget and Classic carousel when they are set to choose reviews manually. |
Tags
Tags let you group reviews, find them again, and choose which ones a widget shows.
- Click Add tags on the row, or Tag review in the ••• menu.
- Type in Search to find or create tags and pick a tag, or click Create tag. Suggestions include needs follow-up, product feedback, selected for marketing and selected for widget display.
- Save.
Up to 10 tags per review. Tags are lower case, up to 32 characters, and can use letters, numbers, spaces, - and _.
- Filter the Reviews page by tag with the Tags filter. The Topics filter groups reviews by their first tag.
- Show only tagged reviews in a carousel with its Filter by tags setting.
- Tag many reviews at once: select them and click Tag reviews.
Edit a review
You can fix small typos, not rewrite what a customer said. In the ••• menu choose Edit review.
- The name and star rating cannot be changed.
- You can change the title and text by up to 30 characters in total. A live counter shows X / 30 characters edited. Two small fixes far apart count as everything between them.
- You can remove photos and videos, or add them with Add files: images up to 10 MB, MP4 or WebM videos up to 100 MB, at most five photos and one video.
For bigger changes, ask the customer.
Ask the customer to update a review
In the ••• menu choose Ask customer to update review. Sofcy creates a private link that opens a form pre-filled with the review, where the customer can change the rating, title and text. The link lasts 30 days.
- If Sofcy can email the reviewer, edit the Email subject, Request link text and message, then click Send email.
- If not (no email address, or they unsubscribed), click Copy link and send it yourself.
An updated review keeps its current status.
Move to another product
Reviews sometimes land on the wrong product, for example after an import. In the ••• menu choose Move to another product, pick the product, and click Move review. Both products' widgets update.
Archive and delete
- Archive takes the review off your store and into the Archive view, with a reason. You can publish it again later.
- Delete review removes the review, its replies and its media for good. This cannot be undone. Archive instead if you might want a record.
Share and banners
- Share on social media and Create social proof banner: see Social sharing.
- Send coupon: see Coupons for reviews.
- View review details shows the review ID, when it was submitted, its source, and whether it is a verified buyer.